What do managers routinely do that frustrate their employees? And parents do that frustrate their children? And spouses do that frustrate each other? One of the most common frustrations people experience is being told what to do. Kids get really tired of their parents telling them what to do. Hence, kids leave their stuff all over […]
What is the most critical skill to people’s success – personally or professionally – yet also the most elusive? Time management? Strategic thinking? Discipline? Decision making? No. While these are important, they pale in comparison to communication skills. Attentive listening, asking relevant questions, showing empathy, and knowing how to handle difficult communications are the most
Have you ever had to take a step backward in your career, perhaps accept a lesser position or lower compensation? Or a step backward in a project to rework something? Or a step backward in the marketplace—deferring a near-term opportunity in favor of a longer-term one? Or a step backward in a relationship where you
Are you quick or slow to take action? Consider there are two types of people in the world. There are those who are bold and action oriented. Then there are those who are reserved and measured. The former are quick to decide often preferring to leave the implementation details up to chance, or leave them up
If you think about where organizational learning budgets and resources are allocated, the area that generally comes to mind is training. The design, development, and delivery of training receives much of a learning organization’s attention. Yet there are two other areas that have just as much of an impact on the effectiveness of organizational learning
