Decide to move past talking about what people are “doing” and talk about what people are “thinking and feeling.” Embrace the mindset that moves from asking “what are you working on?” to “how do you feel about what you are working on?”
If you are like most people, helping others change doesn’t always work. In fact, it rarely works. Change is difficult. Habits are hard to break. Yet people do change. People quit smoking and stop drinking. Kids learn to do things right, at least eventually. Employees develop new skills. People learn self-control. What is the difference between the situations that turn out well and those that don’t?
People think and act based on many influences, but two stand out as more influential than most – fear and hope. Both fear and hope drive us to act in ways we would not otherwise. Fear, for example, drives people to install home security systems and say “no” to risky business ventures. Hope drives people …