Operational Excellence

The Issue with Heroes

Everyone likes heroes. They make for great movies, stories, and sporting events. They are responsible for successful startups. They give captivating publicity to cities, organizations, and even countries. They provide great endings to otherwise not-so-great circumstances. In the workplace, however, they are not always so great. The problem is when an organization becomes dependent on a …

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The Debt You Don’t Report

The traditional approach to accounting and financial management doesn’t account for all of our assets such as the value of our knowledge, experience, network, and future earnings potential. Neither does it account for all of our liabilities such as our unknown and unresolved issues. Whether accounting for our individual issues or organizational ones, we can …

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Has Lower Costs (and Quality) Gone Far Enough?

Would you be concerned if you bought a house that was only built to last five years? Yes, of course. You buy a house with the expectation it will last forever, or at least as long as you own it. What about purchases that go into your home? Do you expect dishwashers, microwave ovens, faucets, and …

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