diagram showing where to give feedback: to the person, behavior, or result

Feedback – What’s Wrong with “Focus on the Behavior”?

If you’ve been a manager for very long, you’ve undoubtedly been told to “focus on the behavior, not the person” when giving feedback. I’ve heard it throughout my career, but like so many clichés, it is a bit oversimplified. Actually, it really doesn’t make sense. Isn’t a person’s behavior part of their being a person? …

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Employee value recognition reward communication

Is Your Value Showing?

One of the most common concerns workers have is not knowing if their contributions are valued. Many employees work diligently to perform their work, but receive little feedback on how they are doing. Some don’t think about it much until they attend a meeting or receive an internal memo highlighting others who have achieved something noteworthy. …

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What it Takes to Get Along

Have you ever asked “why can’t people just get along?” Or thought about all the conflict that occurs in life? By some estimates managers in the workplace spend 20 percent of their time dealing with conflict. When you add in the time managers spend overcoming differences of opinion, that number goes up even higher. At …

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Learning Principles You May Not Know

Some people like structure in what they do. Some don’t. Those who don’t say structure inhibits flexibility and creativity. Structure doesn’t accommodate unplanned requests and urgent matters. Structure is no longer appropriate for our contemporary society described as volatile, uncertain, complex, and ambiguous (VUCA). They say “structure is no fun.” In contrast, those who like …

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