Coaching

When Is it Your Business to Correct Someone?

Have you ever been in a conversation when someone said something inaccurate, you corrected them, and then they became defensive? Or you pointed out a colleague’s shortcoming and discovered later they stopped talking to you because of it? Or you tried to help your spouse improve in some way which created hurt feelings and an argument? …

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Training Isn’t What Motivates Employees to Change

If you think about where organizational learning budgets and resources are allocated, the area that generally comes to mind is training. The design, development, and delivery of training receives much of a learning organization’s attention. Yet there are two other areas that have just as much of an impact on the effectiveness of organizational learning …

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Playbooks Aren’t Just for Sports

Have you ever been part of an organization where the path to getting work done was more like a dirt road with potholes than a high-speed freeway? Where obtaining approvals, reaching decisions, and achieving desired outcomes were needlessly slow. Maybe departments competed with each other rather than helped each other. Perhaps drama, politics, and bureaucracy …

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