Leadership

How to Handle Difficult Communications

What is the most critical skill to people’s success – personally or professionally – yet also the most elusive? Time management? Strategic thinking? Discipline? Decision making? No. While these are important, they pale in comparison to communication skills. Attentive listening, asking relevant questions, showing empathy, and knowing how to handle difficult communications are the most …

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The “Go Do It” versus “Create a Plan” Mentality

Are you quick or slow to take action? Consider there are two types of people in the world. There are those who are bold and action oriented. Then there are those who are reserved and measured. The former are quick to decide often preferring to leave the implementation details up to chance, or leave them up …

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Training Isn’t What Motivates Employees to Change

If you think about where organizational learning budgets and resources are allocated, the area that generally comes to mind is training. The design, development, and delivery of training receives much of a learning organization’s attention. Yet there are two other areas that have just as much of an impact on the effectiveness of organizational learning …

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The Truth About Profit

Should you or your colleagues at work understand profit even if you aren’t measured on it? Should employees at all levels care about your organization’s profitability? Does having an understanding of finances help employees make the right decisions?  Of course the answers are “yes”.  Ensuring financial profitability is everyone’s responsibility. The organization you work for …

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