Attending college includes “getting through” required courses in areas such as English and social science. Classes like English composition, American history, and introduction to psychology are required even when getting a degree in an unrelated field like engineering or computer science. Hence many students say “I have to complete my required courses to graduate” rather …
If you’ve been a manager for very long, you’ve undoubtedly been told to “focus on the behavior, not the person” when giving feedback. I’ve heard it throughout my career, but like so many clichés, it is a bit oversimplified. Actually, it really doesn’t make sense. Isn’t a person’s behavior part of their being a person? …
Feedback – What’s Wrong with “Focus on the Behavior”? Read More »
Great decision makers focus on the problem to be solved before considering solutions. They ask “why” several times to identify the root cause(s) that are most deserving of their attention. The reason—most problems when first encountered are symptoms of deeper issues. When you ask “why do we have this problem” a few times, you get …
One of the most common concerns workers have is not knowing if their contributions are valued. Many employees work diligently to perform their work, but receive little feedback on how they are doing. Some don’t think about it much until they attend a meeting or receive an internal memo highlighting others who have achieved something noteworthy. …
Have you ever asked “why can’t people just get along?” Or thought about all the conflict that occurs in life? By some estimates managers in the workplace spend 20 percent of their time dealing with conflict. When you add in the time managers spend overcoming differences of opinion, that number goes up even higher. At …
