Listening

What Is Wrong with Telling People What to Do?

What do managers routinely do that frustrate their employees? And parents do that frustrate their children? And spouses do that frustrate each other? One of the most common frustrations people experience is being told what to do. Kids get really tired of their parents telling them what to do. Hence, kids leave their stuff all over …

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How to Handle Difficult Communications

What is the most critical skill to people’s success – personally or professionally – yet also the most elusive? Time management? Strategic thinking? Discipline? Decision making? No. While these are important, they pale in comparison to communication skills. Attentive listening, asking relevant questions, showing empathy, and knowing how to handle difficult communications are the most …

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Success Isn’t Just About What You Do

Successful people are action oriented. They are quick to seize opportunities and solve problems. They are decisive and responsive. To the more risk aversive, they appear reckless at times. They are perceived to “ready, fire, aim” as if they haven’t properly planned their actions. Yet people who are successful over the long term also know …

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