If you’ve been a manager for very long, you’ve undoubtedly been told to “focus on the behavior, not the person” when giving feedback. I’ve heard it throughout my career, but like so many clichés, it is a bit oversimplified. Actually, it really doesn’t make sense. Isn’t a person’s behavior part of their being a person? […]
Great decision makers focus on the problem to be solved before considering solutions. They ask “why” several times to identify the root cause(s) that are most deserving of their attention. The reason—most problems when first encountered are symptoms of deeper issues. When you ask “why do we have this problem” a few times, you get
How many times have you been told that goals are important to your success? Probably hundreds if not thousands of times. You’ve heard it from bosses, trainers, spouses, and parents. You’ve heard it from management gurus, motivational speakers, consultants, and coaches. You’ve likely been advised to make your goals SMART – specific, measurable, agreeable, realistic,
