For sure good communication requires being an active listener, showing empathy, seeking to understand before being understood, simplifying, and being respectively candid. But there is another element of good communication that isn’t as obvious: not leaving important details to chance. In other words, not making assumptions and taking important details for granted.
What is clear is that whether expecting, establishing, or rebuilding trust, there are many elements to consider. Listed below is a list. Use it as a checklist in your relationships to gauge the extent to which trust is present.
What makes conflict especially difficult is when it becomes a cycle. One person says or does something, an action, that triggers another person to say or do something in response, a reaction. The reaction then triggers the initial person to say or do something else which then starts a cycle that repeats and deepens the conflict.
The importance of this real-time decision by the coach can’t be overstated. Any validation of Julie’s thinking, especially in her frame of mind, could have a lifelong impact on Julie. And not necessarily a positive one.
Yes, explanations are part of good communications. But the timing and method of explanation can make it come across as either appropriate or inappropriate.
