Human capital

Green horizontal arrow with the words Player and Coach on opposite ends showing the difference between the roles

Great decision makers focus on the problem to be solved before considering solutions. They ask “why” several times to identify the root cause(s) that are most deserving of their attention. The reason—most problems when first encountered are symptoms of deeper issues. When you ask “why do we have this problem” a few times, you get […]

How often are people told they are an organization’s most important asset? If an organization is smart, they say it often. But saying it doesn’t equal doing it. Nor is there agreement on what putting people first means. So many managers talk about people being important, but do little to truly care for and nurture them.