Coach the Mindset If You Expect to Change the Behavior

If you are like most people, helping others change doesn’t always work. In fact, it rarely works. Change is difficult. Habits are hard to break. Yet people do change. People quit smoking and stop drinking. Kids learn to do things right, at least eventually. Employees develop new skills. People learn self-control. What is the difference between the situations that turn out well and those that don’t?

Improving Your Tool Belt of Predispositions

You accidently glimpse inside a coworker’s bag and see a knife—what do you do? You hear your company is merging with another company—what do you think? Your wireless network connection stops working—do you get upset or do you start troubleshooting it? Your colleague sends an email that could be interpreted as complimentary or derogatory—which way …

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