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Project: Process Improvement. Working with your team, identify a critical process in your business that you would like to improve and use to set the example of excellence. Flowchart the key steps in your process. For each step, list the best practices and principles you expect to be followed. Define the inputs and outputs for each step including any deliverables that are to be created. As appropriate, define the people and skills needed, assign an owner, and establish metrics for each step of the process. Document, communicate, and implement your improved process using the competencies of great leaders.
Answer this question by creating a process improvement flowchart as described in the instructions above. (See an example of what your results should look like in this Course 4.2: Streamlined Processes.) Upon completing the flowchart, save the results to a file on your desktop for uploading.
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