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Think of a recent situation where someone in your organization made a mistake. How did you communicate your concerns about their mistake? Did you build them up and motivate them to do a better job in the future? Or leave them feeling inadequate, fearful, or frustrated?
Scenario: Your department is demotivated. Your twenty customer installation technicians have been working very hard to install your company’s products safely and professionally, yet your overall company’s results have not been very good. Your company has good products at good prices, but due to limited marketing and old-fashioned business development methods, your company’s sales and profitability have suffered.
You have an offsite team meeting with your twenty employees planned for the afternoon. Outline the key elements of your meeting including the key points you plan to make to motivate them to continue to be their best and give their best: