Scenario: Demanding Doris is one of your best clients, but also one of your most vocal ones. Her company buys a lot of your products, but also calls you and your team frequently with how-to questions and special requests. Most recently, she has asked you to produce a recurring report that that helps her know how her company uses your products. With your current systems, this report will require a lot of manual input and formatting.
You have scheduled a meeting with your team to discuss and decide how you plan to respond to Doris’s request.
- What are the real problems to solve for and possible different decisions to be made here?
- What additional information do you need to properly assess and address this situation?
- Who else would you involve?
- How might you apply the principles of focusing on value?
- How might you apply the principles of enabling speed and quality?